Monorale AI — Privacy Policy
**Version:** v5.0.0
**Effective Date:** 17 September 2026
**Last Updated:** 17 September 2026
This Privacy Policy explains how **MONORALE AI LTD** ("Monorale AI", "we", "us", or "our") handles information when you use Monorale AI.
We respect your privacy and aim to collect and use only the information reasonably necessary to operate, secure, and improve our services.
## 1. Information We Collect
Depending on how you use Monorale AI, we may process the following categories of information.
### Account Information
This may include:
* name;
* email address;
* login credentials;
* account preferences;
* subscription information; and
* account status.
### Usage Information
We may process information relating to your use of Monorale AI, including:
* features used;
* credits and token consumption;
* requests and interactions;
* account activity;
* technical diagnostics;
* IP address;
* browser information;
* device information; and
* security-related information.
### Content You Submit
When using Monorale AI, you may submit information such as:
* prompts;
* instructions;
* text;
* documents;
* images;
* files; and
* other content.
This information may need to be processed in order to provide the AI functionality you request.
You are responsible for deciding what information you submit to Monorale AI.
## 2. Payment Information
Payments may be processed through third-party payment providers.
Where a payment provider processes your card or payment details, that provider may collect and process payment information directly in accordance with its own privacy policy.
Monorale AI does not need to store full payment-card details in order to provide the Service.
## 3. How We Use Information
We may use information to:
* create and manage Monorale AI accounts;
* provide AI services and functionality;
* process purchases and subscriptions;
* manage credits and tokens;
* provide customer support;
* maintain and secure our systems;
* detect fraud and abuse;
* prevent unauthorised access;
* troubleshoot technical problems;
* communicate with you about your account and the Service;
* comply with legal obligations; and
* operate and improve Monorale AI.
## 4. AI Processing
Monorale AI uses artificial intelligence technologies to process user requests and generate outputs.
Depending on the feature you use, your prompts, files, or other submitted content may be processed by the technology and infrastructure required to provide that feature.
We do not sell your prompts, files, account information, or personal information.
We do not sell personal information to advertisers or data brokers.
## 5. When Information May Be Shared
We do not sell or rent personal information.
Information may nevertheless need to be provided to trusted service providers where necessary to operate Monorale AI.
These may include providers of:
* cloud hosting and infrastructure;
* AI models and APIs;
* payment processing;
* email and communications;
* security;
* technical services; and
* other infrastructure required to operate the Service.
These providers receive information only where reasonably necessary for the relevant service or purpose.
We may also disclose information where required by law, legal process, regulatory authority, or where reasonably necessary to protect Monorale AI, our users, our systems, or others.
## 6. Legal Bases for Processing
Where UK data-protection law applies, we process personal information using applicable lawful bases, which may include:
### Contract
Processing necessary to provide Monorale AI and fulfil our agreement with you.
### Legal Obligation
Processing necessary to comply with legal or regulatory requirements.
### Legitimate Interests
Processing necessary for purposes such as security, fraud prevention, account administration, service operation, and improving our business, where those interests are not overridden by your rights.
### Consent
Where we specifically request your consent for a particular processing activity.
Where processing relies on consent, you may withdraw consent where applicable.
## 7. Data Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee absolute security.
You are also responsible for maintaining the security of your account credentials and devices.
## 8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
* the nature of the information;
* the reason it was collected;
* the relationship between you and Monorale AI;
* legal and accounting requirements;
* security requirements; and
* the need to resolve disputes or enforce agreements.
Where information is no longer required, it may be deleted or securely disposed of.
## 9. International Data Transfers
Some of the technology and infrastructure used to operate Monorale AI may be located outside the United Kingdom.
Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data-protection law.
## 10. Your Privacy Rights
Depending on your circumstances and applicable law, you may have rights including:
* requesting access to your personal information;
* requesting correction of inaccurate information;
* requesting deletion;
* requesting restriction of processing;
* objecting to certain processing;
* requesting portability of certain information;
* withdrawing consent where applicable; and
* making a complaint to a relevant data-protection authority.
These rights are subject to applicable legal conditions and exemptions.
## 11. Account Deletion
You may request deletion of your Monorale AI account.
When an account is deleted, we will delete or anonymise personal information where reasonably appropriate, subject to information we are required or permitted to retain for purposes such as:
* legal compliance;
* accounting;
* fraud prevention;
* security;
* dispute resolution; or
* enforcement of our agreements.
## 12. Cookies
Monorale AI may use cookies and similar technologies necessary to operate the platform.
These may be used for purposes including:
* authentication;
* account sessions;
* security;
* preferences;
* functionality; and
* understanding how the Service is used.
Where consent is required for non-essential cookies or similar technologies, we will obtain the appropriate consent.
## 13. Children's Privacy
Monorale AI is not intended for use by children where such use is prohibited by applicable law.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us inappropriately, please contact us.
## 14. Third-Party Services
Monorale AI may integrate with third-party services or contain links to external websites.
Those services operate under their own terms and privacy policies.
We are not responsible for the privacy practices of third-party services outside our control.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy as Monorale AI develops, our data-processing activities change, or legal requirements change.
The latest version will always be made available through Monorale AI.
The effective date at the beginning of this policy indicates when the current version took effect.
## 16. Privacy Questions and Complaints
If you have questions about how Monorale AI handles personal information, or wish to exercise a privacy right, please contact Monorale AI through the privacy or contact method provided on our website.
If you are located in the United Kingdom, you also have the right to raise a complaint with the **Information Commissioner's Office (ICO)**.
## 17. Contact
For privacy enquiries, data requests, or questions regarding this Privacy Policy, please contact Monorale AI through the contact method provided on our website.
**MONORALE AI LTD**
